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Frost & Sullivan: Growing APAC Contact Center Market Employs a Record 3.16 Million Agents in 2010 |
March 16, 2011
SINGAPORE--(Marketwire - March 16, 2011) - The Asia Pacific continued to be a high-growth region for the contact center industry even during the global economic slowdown. As the effects of the slowdown started receding in 2010, spending on customer service resumed among enterprises. In 2010, to meet rising customer demand, the region recorded a 8.5 per cent growth in contact center agent seats, and by 2017, it is expected to have grown at a compound annual growth rate (CAGR) of 9.5 per cent.
Link: http://www.marketwire.com/mw/release.do?id=1412219&sourceType=3
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