How to ask for tech help, 2013 edition

February 23, 2013

I first tackled this subject a few years ago, then updated it back in 2011. Given the recent batch of incomplete, incomprehensible, and/or inappropriate e-mail I've received, this seems like a good time for another update. See, every month I get loads of letters from users seeking help with a computer problem. Time doesn't permit me to answer them all (and I'll admit I don't always have an answer), but I do my best. Consequently, I need you to do your best as well. That means asking the right questions, supplying the right information, and, most of all, being courteous. A couple days ago, for example, a reader sent me an email so long and rambling that I simply couldn't take the time to read the whole thing. I skimmed it to see if I could ferret out a question, but the closest I came was this: To read this article in full or to leave a comment, please click here

Link: http://www.pcworld.com/article/2029142/how-to-ask-for-tech-help-2013-edition.html