Microsoft restores Outlook email after intermittent outage

August 18, 2013

Microsoft on Saturday apologized for a three-day partial outage of Outlook.com and said the email service was back up and running, only to note hours later that problems still plagued some customers. Early Saturday, the Redmond, Washington company said it had finally resolved Outlook.com's issues, which stemmed from a failure in a caching service of Exchange ActiveSync (EAS), the popular synchronization service widely used to sync smartphones and tablets with company email, contacts, and calendars stored on Microsoft Exchange Server systems. "We want to apologize to everyone who was affected by the outage, and we appreciate the patience you have shown us as we worked through the issues," Microsoft said in a note appended to its services status board. On Wednesday, Outlook.com, the SkyDrive cloud storage service and the Peoples contacts application suffered partial outages that began around 10 a.m. ET. While the Peoples problem was fixed about five hours later, SkyDrive's was not fully resolved until Thursday around 4 p.m. ET. To read this article in full or to leave a comment, please click here

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