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Microsoft tries to stamps out concerns about Surface Pro warranty in China |
April 11, 2013
Microsoft is trying to stamp out concerns about its Surface Pro warranty policy in China just over a week after Apple apologized for its own customer service woes in the country.On Thursday, Microsoft said its warranty policies for its newly launched Surface Pro tablet were consistent with Chinese law. This came after state-run China National Radio ran a report earlier this week accusing the U.S. tech giant of failing to meet local rules on product repairs.The criticism follows the battering Apple took from the nation's government-controlled media, which also accused the company of sub-standard warranty policies. After two weeks of criticism from television and newspaper outlets, Apple's CEO Tim Cook apologized, and said the company would improve its customer service.In Microsoft's case, China National Radio ran a report alleging that the company's Surface Pro warranty only lasts a year. This violates local warranty laws that state that a computer's main components should be covered for a two-year period, according to the report.To read this article in full or to leave a comment, please click here
Link: http://www.pcworld.com/article/2033811/microsoft-tries-to-stamps-out-concerns-about-surface-pro-warranty-in-china.html#tk.rss_all
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