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Ooma Office review: This VoIP-based phone system makes small businesses seem big |
November 21, 2013
Every business must interact with its customers via the telephone at some point. And it won’t matter how great your employees are, or how superb your product might be, if your customers have a bad experience trying to reach the right people on the phone.
A full-featured phone system capable of handling multiple phone lines, conference calls, voicemail, and other features can lend a small office a larger and more professional air. But getting all these features can entail a significant capital expense involving custom equipment and professional installation. And a platform that supports remote workers can render the system even more complex and expensive.
Ooma has a better idea. The company has developed a business-oriented version of its very successful home-based VoIP (Voice over Internet Protocol) system. Ooma Office is a full-featured virtual PBX (Private Branch Exchange) that can support multiple phone lines, five extensions, and 15 virtual extensions at a very low cost (for both the equipment and the service).
image: mike homnickThe Ooma Office starter kit includes three physical extensions and up to 15 virtual extensions. You can add two additional extensions (the Linx modules shown above, plus the telephone handsets you provide separately) for a one-time cost of $50 each.
This being a VoIP system, you probably want to know about voice quality before you read any further. You needn’t worry: It’s excellent. I can’t say the same of the synthesized voice of the virtual receptionist, but there is an alternative. More on that later.
To read this article in full or to leave a comment, please click here
Link: http://www.pcworld.com/article/2064316/ooma-office-review-this-voip-based-phone-system-makes-small-businesses-seem-big.html#tk.rss_reviews
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