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Super-Consumers Spend a "Fraughtnight" Each Year Getting Customer Service and Resolving Complaints |
October 08, 2013
Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service
Link: http://www.marketwired.com/mw/release.do?id=1838680&sourceType=3
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