Use Twitter to get real-time customer service updates and info

March 12, 2013

Yesterday, digital-comic-book reseller Comixology held a promotion offering a whopping 700 free comics—first issues of old and new series ranging from The Avengers to The Fantastic Four to Spider-Man. For a total cost of $0, you could read these gems on the Web or your PC, tablet, or smartphone. Perhaps unsurprisingly, the giveaway was so popular, it turned into Kryptonite for Comixology's servers. I tried all day to create an account and grab some free comics, but simply couldn't connect. Twitter to the rescue! Well, sort of. Seeking information about the situation, and hoping to find out when it might get resolved, I headed to Twitter and searched for Comixology. Two results: one feed for the company itself (@comixology) and another for support (@cmxsupport)! And, sure enough, the latter had all kinds of info and updates regarding the outage. To read this article in full or to leave a comment, please click here

Link: http://www.pcworld.com/article/2030611/use-twitter-to-get-real-time-customer-service-updates-and-info.html#tk.rss_howto